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enquiries@fledglings.org.uk

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Returns Policy

Finding Solutions, Changing Lives

In accordance with your rights under the Distance Selling Regulations, we will refund the cost of the products, including basic postage & packaging charges if you decide to cancel your order within 14 days of receipt of the products. In all cases, except for when the item is found to be faulty, the cost of returning the item will be covered by you and the products must be returned in their original packaging and in a resalable condition, and this will be verified by us upon receipt of the returned item at our offices. This does not affect your statutory rights if any of the products are faulty or found to have been significantly different from our description, in which case please contact us to discuss replacement or refund.