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Terms & Conditions

Distance Selling Terms & Conditions

We strive to be as flexible as possible in meeting the requirements of our customers related to the supply of our products, which are all subject to availability, so please always contact us in the first instance if you have any queries or problems.

Like all organisations that supply products we are obliged to define our Terms and Conditions governing your purchase of products from Fledglings (“the products”). By placing an order with Fledglings for the products, you are acknowledging and accepting these Terms and Conditions, so please read them carefully, and if you have any questions regarding them, please ask one of our helpline staff before placing an order and making payment for the products. Please note in particular the terms covering cancellation, returns and liability and losses. The following does not affect or reduce your statutory rights as a consumer.

Fledglings is part of Contact, the charity for families with disabled children. Contact is a trading name of Contact a Family. Charity registered in England and Wales (284912) and Scotland (SC039169). Company limited by guarantee registered in England and Wales (1633333). VAT registration GB 749 3846 82.

Office Address
Room G.07 Wenlock Studios,
Workspace 50-52 Wharf Road,
N1 7EU

Tel: 0203 319 9772 (open Monday to Friday 9.00am to 5.00pm)

Product Information
All the products in our brochure, leaflets or shown on our website or any subsequent supplements or amendments thereto, are selected with the intention of helping the care and development of children with additional needs. The descriptions and images of the products supplied are given to assist carers when making decisions about appropriate items to meet their child’s needs, and while we work to ensure that information about the products is correct, actual product specifications, images, colours, packaging and materials may contain variations or more and different information to that displayed. We advise that you do not rely solely on the information in our brochure or on our website and always read the labels, warnings and directions provided with the products. Information and statements about the products are not intended to be used to diagnose, treat or cure any disease or health condition.

By placing an order for the products with us, you are agreeing that you are over the age of 18. All of the products are not for resale and are intended for use by individuals with additional needs and their carers. Your order is binding upon despatch of the products to your nominated delivery address; please refer to Returns and Cancellations below for further details. Please check order emails for accuracy and let us know immediately if there are any errors. Confirmation emails do not constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

Pricing & Availability
Pricing of the products is correct at the time of publication but we reserve the right to offer an alternative product or amend prices of the products when necessary, and will endeavour to contact you before despatch for your acceptance of the change. If you deem the change to be unacceptable, you always have the right to cancel the order at this stage. We do not hold stock of all items and therefore cannot guarantee availability of the products. We will inform you of availability to the best of our knowledge at the time of ordering and payment, and update you with any amendments to this as and when we receive information from the supplier. When the despatch is delayed by 14 days or more from the original estimated despatch date, you can request a cancellation and full refund of your payment.

Gift Cards
All gift cards are valid for 12 months from the date of purchase. If not used within this time they will expire automatically. 

Payment Terms
For individuals, payment is required at time of order. Payment may be made by credit or debit card through our eshop, or credit card, debit card, cheque, postal order or by BACS directly into Contacts nominated bank account for telephone and mail orders. Organisations can request credit and, if approved, benefit from deferred payment terms. Please contact us for details.

Fledglings currently offer shipping to the United Kingdom only. For orders outside the UK please contact us for details. 

Second Class Royal Mail shipping is £4.99.
First Class Royal Mail shipping £6.25

  • For First Class shipping please order before 12pm.
  • All First Class* orders placed after 12pm are despatched the following working day.
  • Our warehouse are open on weekends and bank holidays so First Class orders placed during these days are despatched on the next working day.
  • Dropship items are not able to be for shipped First Class - please check the listing under the shipping information BEFORE ordering to see if an item is coming direct from our supplier.

Please note: First Class shipping does not guarantee next day delivery. We will ship as stated above, but once the item is with Royal Mail it will be for them to deliver as quickly as they can.

Items in stock are normally despatched within 3 to 5 working days of the order being processed. All deliveries will be made to you at the address specified by you at the time of order. Goods remain the property of Fledglings until full payment is received. For more detailed information please refer to our shipping and delivery page.

Returns & Cancellations
If you change your mind or are unhappy with your order, returns and exchanges can be placed within 14 days of receiving your products. We ask that all items returned to us are in a new condition with its original packaging and tags where applicable, in place. Please email us at to let us know that you are returning your order. As we are a charity, returning products to us is at the cost of the customer. We are a not for profit organisation and all purchases made at Fledglings helps the national charity, Contact to continue supporting families of disabled children with expert information and advice. In the unlikely situation that you receive a damaged or faulty item, we will provide you a full refund including the cost of shipping. Once we receive your order at our warehouse and this has been processed we will issue you a refund to your original payment method.

Liability & Losses
We will not be responsible for (a) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); (b) any losses which were not caused by us; or (c) any losses which were not foreseeable at the time of order.

Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to these Terms and Conditions at any time. You will be subject to the Terms and Conditions of Purchase in force at the time that you order from us, unless any change to these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.

Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing Law & Jurisdiction
We will communicate with you in English and these conditions are governed by and construed in accordance with English Law. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.


Fledglings is part of Contact, the charity for families with disabled children. Fledglings services, including its online shop, are subject to Contact's privacy policy. See how we will use your data when you make an online purchase

Fledglings online shop is hosted by Shopify Inc who enable us to provide product solutions to you via our e-commerce platform. Your data is therefore stored on Shopify’s data storage system and Shopify application via a secure server and firewall.

Sharing of Information with Our Suppliers

Fledglings works with several suppliers who ship products directly from their own warehouse. This means that names and addresses will be passed onto them in a transactional way to enable them to fulfil your order.

Privacy Statement

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