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Our Privacy Policy was last updated on April 16th, 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies can be Persistent or Session Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.
Email Marketing
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
GDPR Privacy
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Your Rights under the GDPR
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:
Exercising of Your GDPR Data Protection Rights
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the Last updated date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
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Product | SKU | Description | Collection | Availability | Product type | Other details |
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We strive to be as flexible as possible in meeting the requirements of our customers related to the supply of our products, which are all subject to availability, so please always contact us in the first instance if you have any queries or problems.
Like all organisations that supply products we are obliged to define our Terms and Conditions governing your purchase of products from Fledglings (“the products”). By placing an order with Fledglings for the products, you are acknowledging and accepting these Terms and Conditions, so please read them carefully, and if you have any questions regarding them, please ask one of our helpline staff before placing an order and making payment for the products. Please note in particular the terms covering cancellation, returns and liability and losses. The following does not affect or reduce your statutory rights as a consumer.
Fledglings is part of Contact, the charity for families with disabled children. Contact is a trading name of Contact a Family. Charity registered in England and Wales (284912) and Scotland (SC039169). Company limited by guarantee registered in England and Wales (1633333). VAT registration GB 749 3846 82.
Office Address
Contact
Room G.07 Wenlock Studios,
Workspace 50-52 Wharf Road,
London,
N1 7EU
Tel: 0203 319 9772 (open Monday to Friday 9.00am to 5.00pm)
Email: fledglings@contact.org.uk
Product Information
All the products in our brochure, leaflets or shown on our website or any subsequent supplements or amendments thereto, are selected with the intention of helping the care and development of children with additional needs. The descriptions and images of the products supplied are given to assist carers when making decisions about appropriate items to meet their child’s needs, and while we work to ensure that information about the products is correct, actual product specifications, images, colours, packaging and materials may contain variations or more and different information to that displayed. We advise that you do not rely solely on the information in our brochure or on our website and always read the labels, warnings and directions provided with the products. Information and statements about the products are not intended to be used to diagnose, treat or cure any disease or health condition.
Order
By placing an order for the products with us, you are agreeing that you are over the age of 18. All of the products are not for resale and are intended for use by individuals with additional needs and their carers. Your order is binding upon despatch of the products to your nominated delivery address; please refer to Returns and Cancellations below for further details. Please check order emails for accuracy and let us know immediately if there are any errors. Confirmation emails do not constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.
Pricing & Availability
Pricing of the products is correct at the time of publication but we reserve the right to offer an alternative product or amend prices of the products when necessary, and will endeavour to contact you before despatch for your acceptance of the change. If you deem the change to be unacceptable, you always have the right to cancel the order at this stage. We do not hold stock of all items and therefore cannot guarantee availability of the products. We will inform you of availability to the best of our knowledge at the time of ordering and payment, and update you with any amendments to this as and when we receive information from the supplier. When the despatch is delayed by 14 days or more from the original estimated despatch date, you can request a cancellation and full refund of your payment.
Gift Cards
All gift cards are valid for 12 months from the date of purchase. If not used within this time they will expire automatically.
Payment Terms
For individuals, payment is required at time of order. Payment may be made by credit or debit card through our eshop, or credit card, debit card, cheque, postal order or by BACS directly into Contacts nominated bank account for telephone and mail orders. Organisations can request credit and, if approved, benefit from deferred payment terms. Please contact us for details.
Shipping
Fledglings currently offer shipping to the United Kingdom only. For orders outside the UK please contact us for details.
Second Class Royal Mail shipping is £4.99.
First Class Royal Mail shipping £6.25
Please note: First Class shipping does not guarantee next day delivery. We will ship as stated above, but once the item is with Royal Mail it will be for them to deliver as quickly as they can.
Delivery
Items in stock are normally despatched within 3 to 5 working days of the order being processed. All deliveries will be made to you at the address specified by you at the time of order. Goods remain the property of Fledglings until full payment is received. For more detailed information please refer to our shipping and delivery page.
Returns & Cancellations
If you change your mind or are unhappy with your order, returns and exchanges can be placed within 14 days of receiving your products. We ask that all items returned to us are in a new condition with its original packaging and tags where applicable, in place. Please email us at fledglings@contact.org.uk to let us know that you are returning your order. As we are a charity, returning products to us is at the cost of the customer. We are a not for profit organisation and all purchases made at Fledglings helps the national charity, Contact to continue supporting families of disabled children with expert information and advice. In the unlikely situation that you receive a damaged or faulty item, we will provide you a full refund including the cost of shipping. Once we receive your order at our warehouse and this has been processed we will issue you a refund to your original payment method.
Liability & Losses
We will not be responsible for (a) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); (b) any losses which were not caused by us; or (c) any losses which were not foreseeable at the time of order.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to these Terms and Conditions at any time. You will be subject to the Terms and Conditions of Purchase in force at the time that you order from us, unless any change to these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.
Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Governing Law & Jurisdiction
We will communicate with you in English and these conditions are governed by and construed in accordance with English Law. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
Privacy
Fledglings is part of Contact, the charity for families with disabled children. Fledglings services, including its online shop, are subject to Contact's privacy policy. See how we will use your data when you make an online purchase.
Fledglings online shop is hosted by Shopify Inc who enable us to provide product solutions to you via our e-commerce platform. Your data is therefore stored on Shopify’s data storage system and Shopify application via a secure server and firewall.
Sharing of Information with Our Suppliers
Fledglings works with several suppliers who ship products directly from their own warehouse. This means that names and addresses will be passed onto them in a transactional way to enable them to fulfil your order.
Privacy Statement
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