Shipping & Returns Policy

Shipping

Fledglings currently ships within the United Kingdom (including the Isle of Man and Channel Islands) only. For international orders, please email us at enquiries@fledglings.org.uk as we may be able to arrange shipping offline.

Shipping Information within the UK

Shipping costs are calculated at checkout.

If your order includes items from more than one supplier, an additional charge may apply to contribute towards shipping costs. This allows us to keep product prices as low as possible rather than building delivery costs into every item.

Why We’ve Made Changes to Our Shipping

Royal Mail recently increased its prices to us by over 30%. We made the decision not to pass that full increase directly on to our customers.

To help keep delivery charges as fair and sustainable as possible, we have moved to DPD for all orders dispatched from our own warehouse.

Warehouse Orders (Dispatched by Fledglings)

DPD £5.49 + VAT

• Order cut-off time: 12:00pm
• Orders placed before 12:00pm will be dispatched the same day (Monday, Tuesday, Wednesday and Friday)
• We do not dispatch on Thursdays. This helps us manage rising courier costs and keep delivery charges lower overall.
• Our warehouse is closed at weekends and on bank holidays.

Once dispatched, you will receive tracking details directly from DPD.

Delivery Exceptions – Royal Mail Tracked 48

Due to significantly higher courier charges to certain areas, we continue to use Royal Mail Tracked 48 for deliveries to the following postcode ranges:

Northern Ireland

• BT (all BT postcodes)

Isle of Man & Channel Islands

• IM1–IM9
• JE (all JE postcodes)
• GY (all GY postcodes)

Scottish Highlands, Islands & Remote Mainland

• AB31–AB38
• AB41–AB56
• FK17–FK21
• HS1–HS9
• IV1–IV63
• KW0–KW17
• ZE1–ZE3
• KA27–KA28
• PA20–PA78
• PH15–PH50

Isle of Wight & Isles of Scilly

• PO30–PO41
• TR21–TR25

Where delivery surcharges apply from suppliers or couriers, these will be reflected at checkout.

Drop-Ship Supplier Orders

Items supplied directly from some of our suppliers may use different couriers and delivery timescales. Please check the “Shipping Information” section on the individual product page before ordering.

Some suppliers may not deliver large items to certain postcodes. If an additional charge applies, we will contact you before processing the order.

Shipping outside the UK

We may be able to ship some items internationally. Standard shipping for small parcels to EU countries is typically between £15–£20.

Please note: Customs duties or import fees may be charged on arrival. These vary by country and are beyond our control. We recommend checking with your local customs office before ordering.

If you require a shipping quote for larger parcels or delivery to non-EU countries, please contact us for assistance.

Tracked and Signed For

If you would like your order sent via a tracked and insured service (recommended for valuable or time-sensitive items), please email enquiries@fledglings.org.uk or call us on 0203 319 9772.

Delivery

Items in stock are usually dispatched within 2 working days of order processing and delivered to the address provided. Goods remain the property of Fledglings until full payment is received.

Drop-ship Items

Some products are shipped directly from our suppliers. Where this applies, it will be clearly shown under the ‘Shipping Information’ section of the product listing. Contact us if you need more details.

Returns & Cancellations

If you change your mind or are unhappy with your order, you may return items within 21 days of receipt. Please allow up to 10 working days for processing. Items must be in new condition with original packaging and tags intact. If swim or underwear the sanitary seal MUST be in situ.

To arrange a return, sign in to the website with your email, then from your orders page select the item to return.

Important Notes:

1. Items must be returned with original packaging and tags. Refunds or exchanges will only be processed if the item can be resold.
2. Custom or made-to-order products may not be refundable unless faulty. Please check product listings carefully before ordering.
3. For hygiene reasons, we cannot accept returns on certain items such as underwear or jewellery. These will be clearly marked on the product listing.
4. We strongly recommend using tracked postage when returning items, as we cannot be held responsible for goods lost in transit. Processing can take up to 10 working days.
5. If you receive a damaged or faulty item, we will refund the full cost including shipping once the item has been returned and assessed.

Unsuitable Returns

If an item is returned in a condition unsuitable for resale (for example used, damaged, missing packaging or unhygienic), we cannot provide a full refund.

In such cases, you will be given two options:

• We can return the item to you for a fee of £5 (payable in advance).
• We may offer a partial refund at our discretion, depending on the condition of the item.

Any item returned more than 21 days after delivery

If the item is from our own warehouse, we may issue a partial refund at our discretion based on the condition of the item. If the item is from one of our suppliers, we will liaise with them on your behalf.

Refunds (as applicable)

Once your return has been received and inspected, you will be notified by email of the approval or rejection of your refund.

1. Refunds may take up to 3 working days to appear in your account once processed.
2. Drop-ship suppliers may apply a restocking fee, which will be deducted from your refund. Please contact us before ordering if you are unsure about an item’s suitability.

As a not for profit CIC, we kindly ask that customers cover the cost of return postage. Every purchase supports Contact, the national charity for families with disabled children.

Thank you for shopping with us – your support is greatly appreciated.