Shipping & Returns Policy

Shipping

Fledglings currently offer shipping to the United Kingdom only. For orders outside the UK please contact us for further details.

Free shipping on orders over £50 in the UK.

For orders under £50:

Second Class Royal Mail shipping is £4.50. 

First Class Royal Mail shipping is £6.00.

  • For next day delivery on First Class shipping, the order must be place before 12pm.
  • All First Class orders placed after 12pm will be despatched the following working day.
  • As our warehouse is not opened on weekends and bank holidays, any First Class orders placed during these days will be despatched on the following working day.
  • Dropship items are not available for First Class shipping.

Tracked and Signed For: Tracked and insured in the event of lost or damaged goods. 
If you would like your order delivered Tracked and Signed For, please email us at fledglings@contact.org.uk ​or give us a call on 0203 319 9772

Delivery

Royal Mail

Items in stock are normally dispatched within 1 working days of the order being processed. All deliveries will be made to you at the address specified by you at the time of order. Goods remain the property of Fledglings until full payment is received.

Dropship Items

Some of our stock are dropship items which are delivered straight to the customer from the supplier’s warehouse. If a product is a dropship item, it will be written in the product description. Please allow 10 days for delivery on dropship items. If you have any queries please contact us for more information.

Returns & Cancellations

If you change your mind or are unhappy with your order, returns and exchanges can be placed within 14 days of receiving your products. We ask that all items returned to us are in a new condition with its original packaging and tags where applicable, in place.

Please email us at fledglings@contact.org.uk to let us know that you are returning your order. As we are a charity, returning products to us is at the cost of the customer. We are a not for profit organisation and all purchases made at Fledglings helps the national charity, Contact to continue supporting families of disabled children with expert information and advice. 

Our Return address is 

Fledglings/BraveQuest,
Unit 5 Coln Industrial Estate,
Old Bath Road,
Colnbrook,
Slough,
SL3 0NJ

 

In the unlikely situation that you receive a damaged or faulty item, we will provide you a full refund including the cost of shipping. Once we receive your order at our warehouse and this has been processed we will issue you a refund to your original payment method.