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Email or call :
0203 319 9772
Since 1998 Fledglings has been sourcing products for families with disabled children.
We are a non-profit shop that helps children and adults with additional needs by supplying products and equipment that help with everyday challenges. We provide an easy and trusted environment to find the right solutions and allow people to connect and share their experiences.
Fledglings was born in 1998 out of founder Ruth Lingard’s passion and drive to help parents and carers of children with special needs find simple solutions to everyday challenges they face. As a special needs teacher and social worker, Ruth had a wealth of experience helping families and children, and Fledglings gave her an opportunity to reach more people in need.
Upon Ruth's retirement, Fledlgings became part of the national charity Contact, then on 1st July 2025 Fledglings became independent again, it is now owned and operated by Fledglings Online CIC. As the official partner shop to Contact any profit made goes directly back to the charity to help support them in their valuable work across the UK.
At Fledglings, our vision is to support families with disabled children by helping them feel truly valued, empowered, and confident in making the decisions that are right for their child and their unique circumstances. We believe that families are the experts in their own lives, and with the right tools, knowledge and support, they can overcome everyday challenges and thrive.
We understand that finding practical solutions can often feel overwhelming, time-consuming or isolating. That’s why we exist — to remove some of that pressure. By offering a trusted, not-for-profit shopping space tailored to additional needs, we help families quickly and easily access products that genuinely make a difference.
Fledglings works in collaboration with many dedicated partners, some of whom have been with us since the very beginning. These long-standing relationships mean families not only benefit from our carefully curated range of products, but also gain access to the wider support offered by Contact – the national charity for families with disabled children. Together, we provide a holistic solution that combines practical help with specialist advice, emotional reassurance and a sense of community – all in one trusted place.
Our ultimate goal is to walk alongside families as they navigate their journey, providing solutions, signposts and solidarity every step of the way.
We are a not-for-profit shop with a very small team that runs it. We work very hard to keep prices as low as we can, but this is not easy. What we can offer free of charge is excellent customer service. We go over and above to help parents and carers find products that will help. We are your one stop shop. In addition, if we don't have what you need just ask us, think of us as your personal shopper. Whilst we cannot guarantee finding everything, we do our very best and are usually successful. Please email us at enquiries@fledglings.org.uk with what you are looking for.
We work with many great suppliers here in the UK, some of which have been started by parents and family members just like you our customers. Many are small businesses and we are proud to be able to show our support and work with them.
Every purchase from Fledglings directly helps Contact to continue supporting families of disabled children with expert information and advice.
Supporting Fledglings means Contact can continue bringing families together at events and workshops to support each other, and help families volunteer, fundraise and campaign to improve their lives and the lives of others - this is our cycle of support.
If you are a parent/carer looking for funding, have a look at our potential funding page.
Find out more Contact’s national advice, information and support service, helpline, parent workshops and more at www.contact.org.uk
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Product | SKU | Description | Collection | Availability | Product type | Other details |
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We strive to be as flexible as possible in meeting the requirements of our customers related to the supply of our products, which are all subject to availability, so please always contact us in the first instance if you have any queries or problems.
Like all organisations that supply products we are obliged to define our Terms and Conditions governing your purchase of products from Fledglings (“the products”). By placing an order with Fledglings for the products, you are acknowledging and accepting these Terms and Conditions, so please read them carefully, and if you have any questions regarding them, please ask one of our helpline staff before placing an order and making payment for the products. Please note in particular the terms covering cancellation, returns and liability and losses. The following does not affect or reduce your statutory rights as a consumer.
Fledglings is part of Contact, the charity for families with disabled children. Contact is a trading name of Contact a Family. Charity registered in England and Wales (284912) and Scotland (SC039169). Company limited by guarantee registered in England and Wales (1633333). VAT registration GB 749 3846 82.
Office Address
Contact
Room G.07 Wenlock Studios,
Workspace 50-52 Wharf Road,
London,
N1 7EU
Tel: 0203 319 9772 (open Monday to Friday 9.00am to 5.00pm)
Email: fledglings@contact.org.uk
Product Information
All the products in our brochure, leaflets or shown on our website or any subsequent supplements or amendments thereto, are selected with the intention of helping the care and development of children with additional needs. The descriptions and images of the products supplied are given to assist carers when making decisions about appropriate items to meet their child’s needs, and while we work to ensure that information about the products is correct, actual product specifications, images, colours, packaging and materials may contain variations or more and different information to that displayed. We advise that you do not rely solely on the information in our brochure or on our website and always read the labels, warnings and directions provided with the products. Information and statements about the products are not intended to be used to diagnose, treat or cure any disease or health condition.
Order
By placing an order for the products with us, you are agreeing that you are over the age of 18. All of the products are not for resale and are intended for use by individuals with additional needs and their carers. Your order is binding upon despatch of the products to your nominated delivery address; please refer to Returns and Cancellations below for further details. Please check order emails for accuracy and let us know immediately if there are any errors. Confirmation emails do not constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.
Pricing & Availability
Pricing of the products is correct at the time of publication but we reserve the right to offer an alternative product or amend prices of the products when necessary, and will endeavour to contact you before despatch for your acceptance of the change. If you deem the change to be unacceptable, you always have the right to cancel the order at this stage. We do not hold stock of all items and therefore cannot guarantee availability of the products. We will inform you of availability to the best of our knowledge at the time of ordering and payment, and update you with any amendments to this as and when we receive information from the supplier. When the despatch is delayed by 14 days or more from the original estimated despatch date, you can request a cancellation and full refund of your payment.
Gift Cards
All gift cards are valid for 12 months from the date of purchase. If not used within this time they will expire automatically.
Payment Terms
For individuals, payment is required at time of order. Payment may be made by credit or debit card through our eshop, or credit card, debit card, cheque, postal order or by BACS directly into Contacts nominated bank account for telephone and mail orders. Organisations can request credit and, if approved, benefit from deferred payment terms. Please contact us for details.
Shipping
Fledglings currently offer shipping to the United Kingdom only. For orders outside the UK please contact us for details.
Second Class Royal Mail shipping is £4.99.
First Class Royal Mail shipping £6.25
Please note: First Class shipping does not guarantee next day delivery. We will ship as stated above, but once the item is with Royal Mail it will be for them to deliver as quickly as they can.
Delivery
Items in stock are normally despatched within 3 to 5 working days of the order being processed. All deliveries will be made to you at the address specified by you at the time of order. Goods remain the property of Fledglings until full payment is received. For more detailed information please refer to our shipping and delivery page.
Returns & Cancellations
If you change your mind or are unhappy with your order, returns and exchanges can be placed within 14 days of receiving your products. We ask that all items returned to us are in a new condition with its original packaging and tags where applicable, in place. Please email us at fledglings@contact.org.uk to let us know that you are returning your order. As we are a charity, returning products to us is at the cost of the customer. We are a not for profit organisation and all purchases made at Fledglings helps the national charity, Contact to continue supporting families of disabled children with expert information and advice. In the unlikely situation that you receive a damaged or faulty item, we will provide you a full refund including the cost of shipping. Once we receive your order at our warehouse and this has been processed we will issue you a refund to your original payment method.
Liability & Losses
We will not be responsible for (a) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); (b) any losses which were not caused by us; or (c) any losses which were not foreseeable at the time of order.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to these Terms and Conditions at any time. You will be subject to the Terms and Conditions of Purchase in force at the time that you order from us, unless any change to these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.
Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Governing Law & Jurisdiction
We will communicate with you in English and these conditions are governed by and construed in accordance with English Law. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
Privacy
Fledglings is part of Contact, the charity for families with disabled children. Fledglings services, including its online shop, are subject to Contact's privacy policy. See how we will use your data when you make an online purchase.
Fledglings online shop is hosted by Shopify Inc who enable us to provide product solutions to you via our e-commerce platform. Your data is therefore stored on Shopify’s data storage system and Shopify application via a secure server and firewall.
Sharing of Information with Our Suppliers
Fledglings works with several suppliers who ship products directly from their own warehouse. This means that names and addresses will be passed onto them in a transactional way to enable them to fulfil your order.
Privacy Statement
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