Sensory Cuddle Ball

Shipping

Fledglings currently ships within the United Kingdom (including the Isle of Man and Jersey) only. For international orders, please email us at enquiries@fledgings.org.uk as we may be able to arrange shipping offline.

Shipping within the UK

Shipping costs are calculated at checkout. If your order is supplied by more than one supplier, an additional charge will be applied to contribute towards shipping costs. This helps us keep product prices as low as possible and more affordable than ordering from multiple retailers individually.

• Royal Mail Tracked 48: £4.99
• Royal Mail Tracked 24: £6.25
• Royal Mail Tracked 24 orders must be placed before 12pm for same-day dispatch. Orders placed after 12pm will be dispatched the next working day.
• Our warehouse is closed on weekends and bank holidays. Orders placed during this time will be dispatched the next working day.
• Items supplied directly by some of our drop-ship partners cannot be sent First Class. Please check the ‘Shipping Information’ section of the product listing before ordering.
• Some suppliers may not deliver large items to areas such as Northern Ireland, the Shetland Islands, Jersey, or Guernsey. Where delivery is possible, an additional charge may apply. Please contact us before placing your order.

Please note: Royal Mail Tracked 24 shipping does not guarantee next-day delivery. Once dispatched, delivery times are subject to Royal Mail.

Shipping outside the UK

We may be able to ship some items internationally. Standard shipping for small parcels to EU countries is £15.

Please note: Customs duties or import fees may be charged on arrival. These vary by country and are beyond our control. We recommend checking with your local customs office before ordering.

If you require a shipping quote for larger parcels or delivery to non-EU countries, please contact us for assistance.

Tracked and Signed For

If you would like your order sent via a tracked and insured service (recommended for valuable or time-sensitive items), please email enquiries@fledglings.org.uk or call us on 0203 319 9772.

Delivery

Royal Mail

Items in stock are usually dispatched within 2 working days of order processing and delivered to the address provided. Goods remain the property of Fledglings until full payment is received.

Drop-ship Items

Some products are shipped directly from our suppliers. Where this applies, it will be clearly shown under the ‘Shipping Information’ section of the product listing. Contact us if you need more details.

Returns & Cancellations

If you change your mind or are unhappy with your order, you may return items within 21 days of receipt. Please allow up to 10 working days for processing. Items must be in new condition with original packaging and tags intact.

To arrange a return, email enquiries@fledglings.org.uk with your order number and the item(s) you wish to return. We will provide the correct return address. Alternatively login to your order and start a return from the Orders page. 

Important Notes:

1. Items must be returned with original packaging and tags. Refunds or exchanges will only be processed if the item can be resold.
2. Custom or made-to-order products may not be refundable unless faulty. Please check product listings carefully before ordering.
3. For hygiene reasons, we cannot accept returns on certain items such as underwear or jewellery. These will be clearly marked on the product listing.
4. We strongly recommend using tracked postage when returning items, as we cannot be held responsible for goods lost in transit. Processing can take up to 10 working days.
5. If you receive a damaged or faulty item, we will refund the full cost including shipping once the item has been returned and assessed.

Unsuitable Returns

If an item is returned in a condition unsuitable for resale (e.g. used, damaged, missing packaging, or unhygienic), we cannot provide a full refund.

In such cases, you will be given two options:

• We can return the item to you for a fee of £5 (payable in advance).
• We may offer a partial refund at our discretion, depending on the condition of the item.

Any item that is returned more than 21 days after delivery

If the item is from our own warehouse, we can issue a partial refund, at our discretion, based on the condition of the item. If the item is from one of our suppliers we will liaise with them on your behalf.

Refunds (as applicable)

Once your return has been received and inspected, you will be notified by email of the approval or rejection of your refund.

1. Refunds may take up to 3 working days to appear in your account once processed.
2. Drop-ship suppliers may apply a restocking fee, which will be deducted from your refund. Please contact us before ordering if you are unsure about an item’s suitability.

As a not for profit CIC, we kindly ask that customers cover the cost of return postage. Every purchase supports Contact, the national charity for families with disabled children.

Thank you for shopping with us – your support is greatly appreciated.

If there are any supporting files or resources, they will be listed below.

Support available from Contact :

If you need further support on how to help your child with any behaviour, financial, or educational issues you can call the Contact helpline on 0808 808 3555 between 9-5 Mon to Fri

Please note the Contact team cannot help with orders or product information, please call 0203 319 9772 for any queries of this nature.