Product specific shipping policy
Production & Delivery
Made to order in England: this product is manufactured to your specification. Please allow up to 10 working days for production before despatch.
Direct from the manufacturer: your order will be shipped directly by the manufacturer. If your basket includes other items, they may arrive in separate parcels.
Once despatched, standard UK delivery timeframes apply. You will receive despatch confirmation and, where available, tracking details.
Product specific return policy
Crelling Harnesses Returns Policy
Please note: As Crelling Harnesses products are made to order and shipped directly from the manufacturer, their returns policy takes precedence over Fledglings’ standard returns policy.
On delivery, it is the recipient’s responsibility to check the order to ensure it is correct and satisfactory. Any queries or returns must be raised directly with Crelling Harnesses Ltd within 14 days of receipt.
After this time, the order will be deemed satisfactory with regard to model type, quantity received and product quality.
This does not affect your statutory rights or your right to return an item if there is an issue with a specific product.
Faulty Items
In the unlikely event of a faulty item, Crelling Harnesses will offer either a replacement item or a full refund — including initial postage and standard return postage — within the first six months of purchase if it can be proved, or is likely, that the fault was present at the time of purchase.
If more than six months have passed and a fault occurs, it is considered likely to be due to wear and tear. In this case, Crelling will decide whether to repair, refund, or replace the product. All postage costs in these circumstances are the responsibility of the consumer.
This policy is in line with the Sale of Goods Act 1979.
Crelling Harnesses cannot accept an item returned as faulty if the product care instructions have not been followed or if the damage is clearly due to wear, tear or misuse.
Returns Procedure
If you purchased goods directly from Crelling Harnesses and wish to return an item for any reason, please do so within 14 days. Enclose either the returns slip, a copy of the delivery note or invoice, clearly stating the reason for return and whether you require a refund or an exchange.
If you purchased a Crelling item through Fledglings, please contact us first so that we can assist with your return and liaise with the manufacturer on your behalf.
Condition of Returned Goods
Important: Goods must be returned in a clean and as-new condition. A charge may be applied if goods are returned soiled or damaged. The charge will vary depending on the condition and extent of any damage.
All postal charges are the responsibility of the customer. Crelling strongly recommends obtaining a certificate of postage, as you are responsible for the parcel until it has been received at their office.
This returns policy is provided by Crelling Harnesses Ltd. and applies to all Crelling-made products sold through Fledglings.
