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Before you do, remember, we are a not for profit CIC. Another store may be slightly cheaper, but every penny spent with us helps children with disabilities.
The Hug by Laugh, Sensory Hug Buddy is a cuddly, weighted companion designed for children with sensory needs. It features soft fabric, a comforting heartbeat, and plays personalised music, providing calming support for children with ASD, ADHD, and sensory processing challenges. Ideal for home, school, and therapy use.
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VAT: Our prices are primarily displayed without VAT (Value Added Tax), as many of our customers qualify for VAT exemption due to disability. To benefit from this, simply complete a VAT exemption form, and we will refund the VAT on your first order. For future purchases, please create an account so we can update your account to VAT exempt status, ensuring that VAT will no longer be applied at checkout. If you are not eligible for exemption, VAT will automatically be added during checkout.Please note: that some products are VAT exempt by default.
Please Note: These products are sold with their intended purpose as described. We cannot be held responsible for any misuse of items where physical force has been used to damage the product or where it had been used in a manner that it was not designed for. If in doubt of its suitability, please get in touch.
The Hug by Laugh is a sensory hug buddy companion designed for children needing sensory support and relaxation. Its soft, huggable body, weighted limbs, and soothing features provide comfort and a sense of security, making it ideal for children with sensory processing challenges, autism spectrum disorder (ASD), and other neurodiverse needs. This cuddle companion offers emotional and sensory relief, whether used at home, in schools, or during therapy sessions.
Key Features:
How to Use:
Benefits:
Care Instructions:
Battery Life: Up to 2 days with continuous use.
Note: Always supervise the use of the Sensory Hug Buddy, especially for younger children.
Fledglings currently ships within the United Kingdom (including the Isle of Man and Channel Islands) only. For international orders, please email us at enquiries@fledglings.org.uk as we may be able to arrange shipping offline.
Shipping costs are calculated at checkout.
If your order includes items from more than one supplier, an additional charge may apply to contribute towards shipping costs. This allows us to keep product prices as low as possible rather than building delivery costs into every item.
Royal Mail recently increased its prices to us by over 30%. We made the decision not to pass that full increase directly on to our customers.
To help keep delivery charges as fair and sustainable as possible, we have moved to DPD for all orders dispatched from our own warehouse.
DPD £5.49 + VAT
Once dispatched, you will receive tracking details directly from DPD.
Due to significantly higher courier charges to certain areas, we continue to use Royal Mail Tracked 48 for deliveries to the following postcode ranges:
Where delivery surcharges apply from suppliers or couriers, these will be reflected at checkout.
Items supplied directly from some of our suppliers may use different couriers and delivery timescales. Please check the “Shipping Information” section on the individual product page before ordering.
Some suppliers may not deliver large items to certain postcodes. If an additional charge applies, we will contact you before processing the order.
We may be able to ship some items internationally. Standard shipping for small parcels to EU countries is typically between £15–£20.
Please note: Customs duties or import fees may be charged on arrival. These vary by country and are beyond our control. We recommend checking with your local customs office before ordering.
If you require a shipping quote for larger parcels or delivery to non-EU countries, please contact us for assistance.
If you would like your order sent via a tracked and insured service (recommended for valuable or time-sensitive items), please email enquiries@fledglings.org.uk or call us on 0203 319 9772.
Items in stock are usually dispatched within 2 working days of order processing and delivered to the address provided. Goods remain the property of Fledglings until full payment is received.
Some products are shipped directly from our suppliers. Where this applies, it will be clearly shown under the ‘Shipping Information’ section of the product listing. Contact us if you need more details.
If you change your mind or are unhappy with your order, you may return items within 21 days of receipt. Please allow up to 10 working days for processing. Items must be in new condition with original packaging and tags intact. If swim or underwear the sanitary seal MUST be in situ.
To arrange a return, sign in to the website with your email, then from your orders page select the item to return.
Important Notes:
If an item is returned in a condition unsuitable for resale (for example used, damaged, missing packaging or unhygienic), we cannot provide a full refund.
In such cases, you will be given two options:
If the item is from our own warehouse, we may issue a partial refund at our discretion based on the condition of the item. If the item is from one of our suppliers, we will liaise with them on your behalf.
Once your return has been received and inspected, you will be notified by email of the approval or rejection of your refund.
As a not for profit CIC, we kindly ask that customers cover the cost of return postage. Every purchase supports Contact, the national charity for families with disabled children.
Thank you for shopping with us – your support is greatly appreciated.
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